Thank you very much for visiting Resona Group B.LEAGUE FINALS 2024-25.
We deeply apologize for the following official merchandise that was sold at the OFFICIAL GOODS SHOP, and we would like to inform you of the following, including future measures.
●Applicable products
[Ryukyu Golden Kings]Resona Group B.LEAGUE FINALS 2024-25 Face Towel
Sales location
Resona Group B.LEAGUE FINALS 2024-25 Yokohama Arena OFFICIAL GOODS SHOP sale
Sales period
①GAME1 May 24, 2025 (Turkey)
②GAME2 May 25, 2025 (Sun)
*Products purchased on Tuesday, May 27th and at the B.LEAGUE official online shop will not have any defects in design.
●Events
Incorrect player name designation designed on the product
●How it occurs
Mixed design submission data during product manufacturing process and inaccurate inspections at the time of delivery.
●Number of items eligible
Number of tickets sold: 481
● Future response
We will respond to any of the following ① to ④ according to the customer's wishes. Please note that the customer will be responsible for transportation costs for visiting the arena in cases ① and ②.
① GAME3 5/27 (Tue) Yokohama Arena Official GOODS SHOP can be exchanged
We will exchange products to customers who bring the eligible products regardless of whether they are used or not.
If you would like to visit the OFFICIAL GOODS SHOP Goods Exchange Office after opening at 2pm on Tuesday, May 27th until closing time.
② 5/27 (Tue) GAME3 Yokohama Arena refunds available at OFFICIAL GOODS SHOP
We will provide a refund to customers who bring the eligible products.
If you would like to visit the OFFICIAL GOODS SHOP Goods Exchange Office after opening at 2pm on Tuesday, May 27th until closing time.
③We will exchange the product as soon as you return it to the designated location by cash on delivery. Please contact the inquiry desk below.
④We will proceed with the refund procedure as soon as you return the item you have in your order to the designated location by cash on delivery. Please contact the inquiry desk below.
●Inquiry counter
Justice Co., Ltd.
Phone: 03-5642-9103 (Reception hours: Weekdays 11am-5pm)
Email: info@justice-ml.com
Prevent recurrence
We will work closely with the contracted companies to thoroughly investigate the cause, and strive to provide even more appropriate supervision to prevent similar situations from occurring in the future. We will also review the business flow in detail and take measures to prevent recurrence.
